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6                  Warranty

6.1              All goods supplied by us are warranted free from defects for the period stated on the product packaging (which in the case of most of our products is 12 months) from the date of supply. This warranty does not affect your statutory rights as a consumer.

6.2              All services performed by us will be performed with all due skill and care. This warranty does not affect your statutory rights as a consumer.

6.3              The warranty contained in paragraph 6.1 does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval.

6.4              If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods and/or services, you should notify us in writing at the postal address or email address shown above.

7                    Data protection

Please read our Privacy Policy below, which explains how we use and protect the information that you provide to us.

8                    Applicable law

These terms and conditions of sale and the supply of the goods and/or services will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

WEBSITE TERMS AND CONDITIONS

IMPORTANT LEGAL NOTICE

ATTENTION: THIS LEGAL NOTICE APPLIES TO THE ENTIRE CONTENTS OF THIS WEBSITE UNDER THE DOMAIN NAME WWW.GDHA.ORG.UK (“WEBSITE”) AND TO ANY CORRESPONDENCE BY E-MAIL BETWEEN US AND YOU. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE. THIS NOTICE IS ISSUED BY GLEN DIMPLEX HOME APPLIANCES LIMITED ("GDHA", "WE", "US " and "OUR"). REGISTERED OFFICE STONEY LANE, PRESCOT, MERSEYSIDE , L35 2XW , ENGLAND . REGISTERED NUMBER 2692306 (ENGLAND AND WALES ), VAT NO. 287 131 550.

1.                 Introduction

1.1              You will be able to access this Website free of charge without registering your details with us.

1.2              By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately. 

1.3              We may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website. 

1.4              All orders and purchases made on the Website will also be governed by the Terms and Conditions of Sale displayed when you make your purchase.

1.5              You must be over eighteen years of age to make an order or purchase through the Website.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

2.                 Licence

2.1              You are permitted to print and download extracts from this Website for your own use on the following basis:

(a)  no documents or related graphics on this Website are modified in any way;

(b)  no graphics on this Website are used separately from accompanying text; and

(c)  GDHA copyright and trade mark notices and this permission notice appear in all copies. 

2.2              Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by GDHA or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with paragraph 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 

2.3              Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our written permission. 

2.4              Any rights not expressly granted in these terms are reserved. 

3.                 Service access

3.1              While GDHA endeavours to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 

3.2              Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 

3.3              We shall not be liable for any telephone or other costs that you may incur in connecting to this Website.

4.                 Visitor material and conduct

4.1              Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our designees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 

4.2              You are prohibited from using the Website to disseminate any material:

(a)  that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience or which is otherwise dysfunctional;

(b)  for which you have not obtained all necessary licences and/or approvals;

(c)  which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d)  which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3              You may not misuse the Website (including, without limitation, by hacking, gaining unauthorised access to other computer systems, interfering with any other persons use or enjoyment of the Website, interfering or disrupting networks or Websites connected to the Website or making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner). 

4.4              We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone in breach of paragraphs 4.2 or 4.3.

 4.5              You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out of or in connection with any breach by you of paragraph 4.1 to 4.4 including without any claim by any third party.

5.                 Links to and from other websites

5.1              Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2              If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a)  you do not remove, distort or otherwise alter the size or appearance of any GDHA logos;

(b)  you do not create a frame or any other browser or border environment around this Website;

(c)  you do not in any way imply that GDHA is endorsing any products or services other than its own;

(d)  you do not misrepresent your relationship with GDHA nor present any other false information about GDHA;

(e)  you do not otherwise use any trade marks displayed on this Website without express written permission from GDHA;

(f)    you do not link from a website that is not owned by you; and

(g)  your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

5.3              We expressly reserve the right to revoke the right granted in paragraph 5.2 for breach of these terms and to take any action we deem appropriate.

5.4              You shall fully indemnify us for any loss or damage suffered by GDHA or any of its group companies for breach of paragraph 5.2.

6.                 Disclaimer

6.1              While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

6.2              The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website. 

7.                 Liability

To the fullest extent permitted by law you agree that we shall not be liable to you or a third party for any indirect, special, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites.

8.                 Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

The www.gdha.org.uk website is owned and operated by Glen Dimplex Home Appliances Limited ("GDHA", “we”, “us”). Registered office Stoney Lane, Prescot, Merseyside, L35 2XW, England. Registered Number 2692306 (England and Wales), VAT No. 287 131 550.

Privacy Policy

BACKGROUND:

This Policy applies as between you, the User of this Web Site and us, Glen Dimplex Home Appliances Limited, the owner and provider of this Web Site.  This Policy applies to all Data collected by us during the course of and in relation to your use of the Web Site (and any Services or Systems). By using the Web Site you are deemed to have accepted the terms of this Policy.

1.            Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

2.            Data Collected

Without limitation, any of the following Data may be collected:

2.1          name;

2.2          email address;

2.3          contact information such as postal addresses and telephone numbers;

2.4          demographic information such as post code, preferences and interests;

2.5          financial information such as credit / debit card numbers;

2.6          IP address (automatically collected);

2.7          web browser type and version (automatically collected);

2.8          operating system (automatically collected);

2.9          a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and

2.10       Cookie information (see clause 12 below).

3.            Our Use of Data

3.1           All personal Data you submit will be retained by GDHA for as long as you use the Services and Systems provided on the Web Site or any other communication systems that we may provide. Such Data may be stored for a period longer than 12 months.

3.2          All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998 (the “Act”).  For the purpose of the Act the data controller is GDHA. For more details on security, see clause 11 below.

3.3          Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site.  Specifically, Data may be used by us for the following reasons:

(a)     internal record keeping;

(b)     improvement of our products / services;

(c)    subject to paragraph 4 of this Privacy Policy, transmission by email of promotional materials relating to products / services that may be of interest to you;

(d)     contact for market research purposes which may be done using telephone, fax or mail. You may opt out of being contacted in this way at any time by contacting the Customer Care team (details above). Such information may be used to customise or update the Web Site.

4.            Emails

4.1           If you are an existing customer, we will only contact you by email with information about products and services similar to those which were the subject of a previous sale to you. You may opt out of receiving this information at any time by following the instructions on the email.  

4.2           We will not otherwise email you unless (a) you have specifically given your consent in response to “opt-in” boxes etc or (b) in response to your emails to us.  We will not pass on your email address to any third parties unless you have specifically consented to this.

5.            Disclosure of Data

5.1           The information you provide to us will be held on our computers in the United Kingdom and accessed by or given to our staff working within the United Kingdom.

5.2           We may share aggregate information with our group companies and other parties within the United Kingdom. This is statistical data about Users’ browsing actions and patterns and does not identify any individuals. In the event of placing an order, we may sell, transfer or share personal information about you as an individual User of the Web Site outside our group of companies, unless you indicate that you do not wish such via the opt out option presented to you at order checkout.

5.3           Where you have explicitly consented by way of “opt-in” when providing us with your personal details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about other products and services which may be of interest to you.  They may contact you by telephone, fax or mail.  You may opt out of receiving this information at any time.

5.4           We will co-operate with law enforcement agencies as well as related third parties to enforce laws such as fraud and other rights. You authorise us to disclose any information about you to such law enforcement or other government officials as we, in our sole discretion, believe necessary in connection with the investigation of fraud or other activity that is illegal or may expose us or you to legal liability.  You further authorise us to process your information, including sensitive personal information, where the processing is necessary for the purpose of legal proceedings, obtaining legal advice, establishing or defending legal rights or for the administration of justice or the exercise of functions of a public nature. 

6.            Third Party Web Sites and Services

GDHA may, from time to time, employ the services of other parties to deal with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing.  The providers of such services do not have access to certain personal Data provided by Users.  Any Data used by such parties is used only to the extent required by them to perform the services that GDHA requests.  Any use for other purposes is strictly prohibited.  Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Act.

7.            Changes of Business Ownership and Control

7.1         GDHA may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties.  Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

7.2          In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. 

8.            Controlling Access to your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data.  This may include the following:

(a)     use of Data for direct marketing purposes; and

(b)     sharing Data with third parties.

9.            Your Right to Withhold Information

9.1          You may access certain areas of the Web Site without providing any Data at all.  However, to use some Services and Systems available on the Web Site you may be required to submit Data.

9.2         You may restrict your internet browser’s use of Cookies.  For more information see paragraph 12 below.

10.         Accessing your own Data

10.1       You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at the address below.

10.2       You have the right to ask for a copy of your personal Data on payment of a small fee.

11.         Security

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will do our best to protect your Data, we cannot guarantee the security of Data transmitted to the Web Site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to safeguard the Data and prevent unauthorised access.

12.         Cookies

12.1      GDHA may set and access Cookies on your computer. You may delete Cookies, but doing so you may hinder your use of the Web Site.

12.2       Additionally, you can choose to disable Cookies in your web browser.  By default, your browser will accept Cookies, but this can be altered.  For further details please consult the help menu within your browser.  Disabling Cookies may hinder your use of the Web Site.

13.         Changes to this Policy

GDHA reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Web Site and you are deemed to have accepted the amended terms of the Policy on your first use of the Web Site following any such alterations.

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Glen Dimplex Home Appliances Limited, Stoney Lane, Prescot, Merseyside, L35 2XW, England. Alternatively by telephone (0871 2222506) or by email to websales@gdha.com.