1 Your
right of cancellation
1.1
Where the contract is for the sale of goods, you have the right (subject to
paragraph 1.3) to cancel the contract at any time up to the end of seven
working days after the day on which you receive the goods (see below). A
working day is any day other than weekends and bank or other public holidays.
1.2
To exercise your right of cancellation, you must give written notice to us by
hand or post, telephone or email, at the address, telephone number or email
address shown below (see paragraph 1.7), giving details of the goods ordered
and (where appropriate) their delivery.
1.3
If you exercise your right of cancellation after the goods have been delivered
to you, you will be responsible for returning the goods to us at your own cost
in the original packaging and in an unused condition.
1.4
The goods must be returned to the address shown below. You must take reasonable
care to ensure the goods are not damaged in the meantime or in transit. if you do not return the goods in the manner required, we
may charge you a sum not exceeding the direct costs of recovering the goods.
1.5
Once you have notified us that you are cancelling the contract subject to paragraphs 1.1 and 1.2 above, we will refund
or recredit you within 30 days for any sum that has
been paid by you or debited from your credit card for the goods.
1.6
The cancellation of any installation services must be made via telephone to the
Customer Care team on 0871 2222506 no later than 2 days before the installation
date. A fee of £50 will be payable for any re-booking of installations
cancelled after this time.
1.7
Cancellation and general contact details for our Customer Care team
In
writing: Customer
Care Team
Glen
Dimplex Home Appliances Limited
Stoney Lane
Prescot
Merseyside
L35 2XW
United Kingdom
By
e-mail:
websales@gdha.com
By
telephone: For
appliances and splashbacks 0871 2222602
For spares and consumables 0871 2222506
Opening times Monday to Thursday 8:00am-5:00pm
Friday 8:00am-4:30pm
Saturday to Sunday closed